How do I contact you?
For any general questions or concerns about your order or experience, please get in touch with our support email at csr@moneyjunkiesapparel.com.

What are the hours for your customer service live chat?
Our support line and live chat hours are 9 AM to 5 PM PST, Monday through Friday.

How do I contact you regarding a business inquiry?
For all business inquiries, please get in touch with our business email address montrell@moneyjunkiesapparel.com


How do I change or cancel my order?
Please note that ALL SALES ARE FINAL, as described in our return policy below; orders are not eligible for a cancellation request once placed unless they fall into one of the specific reasons listed below.

We will only cancel orders if your order is one of the following,
1.) If your order has taken more than 14 business days to ship out and you would like to request a cancellation, we will oblige by your cancellation request.

2.) If an item is out of stock, you may request a cancellation or swap for an item of equal value.

3.) If you have made an error on your order regarding sizing and/or color, you may request cancellation.

If your order does not fall into one of the above reasons, it is not eligible for a cancellation request and is subject to our terms and conditions stating that ALL SALES ARE FINAL.

Please note that once an order is canceled/refunded, your refund may take 3-5 business days to process fully.

What payment methods do you accept?
Money Junkies Apparel offers several payment options for your convenience. We accept Visa, MasterCard, Discover, and American Express cards. We also take PayPal,  AfterPay, and store credit via Money Junkies E-Gift Cards.

Why was my order canceled?
Every order is unique, so reasons for cancellations and delays vary. Hastamuerte strives to keep merchandise status up-to-date, but occasionally, there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.
Your order may be have been canceled due to declined by our security verification system. They can be, but are not limited to:
-Quantity of items ordered
-The address and telephone number you provided for your credit card account do not match what your bank has on file
-You are shipping your order to an address other than your billing address.

My order was canceled, but why were the funds deducted from my bank account?
If your order is refunded or canceled, It may take 1-3 business days, based on your credit card issuer's policies, for funds to be available back in your account.

Something is missing / defective / not what I ordered. What do I do now?
We know how frustrating this can be and always want to ensure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please complete an online return request and follow the directions as instructed. (Damaged, defective, or incorrect items must be reported within two days of delivery. We will not issue store credit if such things are not said promptly. Please email csr@moneyjunkiesapparel.com for assistance.)

My package is being returned to Money Junkies Apparel. What do I do now?
All packages returned to us due to an invalid address will be restocked, and you will be issued an E-Gift Card minus the initial shipping charge. We cannot reship an order as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place an additional order to the corrected address; however, we do not guarantee that items will be in-stock at your reorder.


What is your return policy?


Any items titled CLR (Clearance) are FINAL SALE and are not eligible for Returns/Refunds or Exchanges as these are Clearance items, and there is no certainty that they can be exchanged.


If our sales team makes an exception, our buyer will have 15 days from the date of delivery to cancel the purchase and return the products (in mint condition). We can initiate the refund process upon receiving the merchandise. A 15% restocking fee will apply to the order; shipping is non-refundable. Claims may be escalated to a sales team specialist if the sales team sees fit.

If an exception is made:
* Items must be sent back within 30 days of the delivery date.
* Items must be unworn, unwashed, and have original tags attached.
* Items must be free of stains, makeup, deodorant, or wear.
* Swimwear and undergarments are non-returnable.
* Hastamuerte reserves the right to apply a 50% restocking fee for Final Sale or stale items.
* All returns are refunded via store credit as a Hastamuerte E-Gift Card.
* Evaluation Returns process can take up to 14 business days after receiving your item(s) at our Distribution Center.
* Damaged, defective, or incorrect items must be reported within two days of delivery. (Note: We will not issue store credit if such items are not reported promptly. Please email csr@moneyjunkiesapparel.com for assistance.)
* Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
* Return drop-offs are not accepted at our Distribution Center or corporate office.
Additional notes: Your return package may take several days to reach us, depending on the shipping method and carrier selected. Please keep your proof of postage and ship your return along with a tracking number, as we are not liable for return packages that are lost or stolen in transit. Money Junkies Apparel will not issue store credit for your returns without proof of receipt and delivery. Once your return is fully processed, we will give you the store credit as a Money Junkies Apparel E-Gift Card for use on a future purchase. E-Gift Cards never expire and are redeemable right away!

Store credit in the form of a Money Junkies Apparel E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Hastamuerte does not issue store credit for the original shipping charges.

How do I return an item?
Click the button below to start the return process
fill out the return request form and follow directions as instructed.

Online Return Request Form

Can I exchange it for a different size/item?
Unfortunately, we do not accept exchanges. Our reasoning is simple. Our products are in high demand, and if you send back the item you want to exchange, there is no guarantee we will still have the item(s) you want at that time. However, return your package by following our return procedure. We will email you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or another item.

Do you provide a return shipping label?
For U.S. orders, the cost of a return label will be deducted from the total amount of the item paid unless the product is marked as damaged, defective, or an incorrect item was received.
Damaged, defective, or incorrect items must be reported within two days of delivery. (Note: We will not issue store credit if such things are not said promptly. Please email csr@moneyjunkiesapparel.com for assistance.)

I am an international customer. How do I return an item?
For U.S. orders, the cost of the return label will be deducted from the total amount of the item paid unless the product is marked as damaged, defective, or incorrectly item received.
Damaged, defective, or incorrect items must be reported within two days of delivery. (Note: We will not issue store credit if such things are not said promptly. Please email csr@moneyjunkiesapparel.com for assistance.)


How much does shipping cost?
Shipping rates or service may vary based on the weight of your package and the location you would like the package shipped. Customers will receive a follow-up email confirmation with tracking information once the order has been sent.

How do I know if my order shipped?
Once you place an order, you will receive an automatic confirmation email. Once your order is processed and ready to leave our distribution center, you will receive another email with tracking information.
Please allow 7-10 BUSINESS DAYS handling time on all other orders.
If an item is unavailable in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its package. These items can take an additional 2-3 business days to process. After it sends, you will r an email with your tracking information.

My tracking info shows my package was delivered but never received it.
We know how important your order is! If the tracking information states that your items have been delivered but you have not received them, please check around your neighborhood in case another home received them by mistake. Speak with family, roommates, etc., if they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Money Junkies Apparel does not hold responsibility for lost or stolen packages in transit. If you cannot locate your package, you must contact the shipping carrier and file a claim with them to discuss the issue.
-United States Postal Service (USPS) 1 (800) 222-1811
-DHL Worldwide: 1 (800) 225-5345

Do you ship internationally?
Shipping rates and shipment time depend on the destination country. International Shipping requires passage through customs, which may cause a delay time of arrival.
International customers must pay applicable sales tax, duties, and customs charges determined by their local government and vary by country. Duties, taxes, and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by moneyjunkiesapparel.com. Don't hesitate to contact your local government for specific information.

* We do not ship to International P.O. boxes
* All orders are subject to verification before processing and shipping.
* We must complete a customs declaration with the retail value of the item(s) purchased. Money Junkies Apparel cannot legally declare your order as a gift.
* Our current available shipping method is through UPS and DHL. This can change at any time.
* Selected products are not available to ship outside of the United States. Items we cannot ship internationally are:
- Hazardous Materials: Aerosol Spray and Lithium Ion Batteries, Lighters.
- Orders of any of these products will be canceled in our system.
* Some inventory on our site is held in our Money Junkies Apparel, which cannot ship internationally. If your order includes an item only available in a store, we will notify you.
* The customer assumes any return shipping cost for refunds or exchanges.
* We may contact you by email during the order verification step to request additional information. If we do not receive a response within three business days after our attempted contact, that order will be canceled.
* By completing your order, you agree to pay all applicable fees. A 25% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address If your order is refused upon delivery. All original shipping costs are non-refundable


Why is my discount code not working?
Enter the code at checkout to receive a discount off your purchase on selected regular-price items at Money Junkies Apparel. All deals are subject to expiration and additional exclusions and limitations. If the discount does not apply on checkout, the thing is ineligible for the value.

ALL online offers are valid only on selected items. Promo codes cannot be combined with other coupons, discounts, recommendations, or promotions. Discounts are not good on gift cards, e-gift cards, mystery items, premium apparel and accessories, applicable taxes, or shipping and handling charges. Offer is not transferable and not valid for cash or cash equivalent. No adjustments on previous purchases. Nothing stated herein will affect customers' legal rights.


What does satisfaction guaranteed / guarantee mean?
At Hastamuerte, we work hard to satisfy and guarantee a positive experience for our customers.
We guarantee that premium items such as Hastamuerte are all 100% authenticated by our trained authentication staff and ensure that we only deal in 100% legitimate and genuine things. We provide that is what you will receive when you purchase from us.
If you cannot reach us by email, our support number is 424-333-2261.
As part of our transparency process, we state that our Money Junkies items are consignment items, and we cannot provide purchase receipts as the receipts stay with the consigner.

All Money Junkies Money Junkies Apparel.com are also Final Sale and are not liable for refund under our terms of service.